Four Keys to Enhancing Protected Area Manager Performance

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Four Keys to Enhancing Protected Area Manager Performance 1
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and our hangout is live October 29 2014 we’re having a special hang outslash webinar with Professor Steven McCool onthe porkies to enhancing protected area manager performance good morning stevegonna I obeys ok October 14 yet and good morning Ron it’s good to behere again so you out there good morning %uh beast from for my house here innorthern Montana western Montana for their party UnitedStates and it’s a nice kinda great rainymorning up here and may be good afternoon toyour good evening wherever you happen to be axle we’re talking about park managementtoday a can you give us a little bit of arundown out but you like to be just talking abouttoday yeah what well we’re going to be discussing is I’m my a.m.%uh some because get my phone that for somereason never rains and now is decided Rakesh sorry about that I’m I’m I mean my whole so was lots of activity here so you’regonna talk about today is is some thoughts I’ve developed over thelast period of time dealing with enhancing the performance up protected areamanagers I’m which is a more inclusive way ofthinking about up capacity development then just simply capacity I’ll go all right very good a just a reminder toour viewers a if you’re watching a it live questionscan be answered during our hangout just please post themon our event page or on that Q&A up and we will get about yes oh and thank you for watching yeswatch if you’re watching afterwards sorry we can’t answer in real time but a feel free to post a question on whatyou can get to it thank you very much hey I will beposting this up on youtube link some links a to the to the webinar I’m so wrong why don’t I just go aheadand get started later okay let and tout folks this willcost arm obviously art speak for a while and I’ll wrong if you have acquired xinyuan it ask me then go ahead okay so the title of this presentationis four

Four Keys to Enhancing Protected Area Manager Performance 1
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keys to enhancing protected area manager performance and let me just giveyou a little bit %uh background of course as a University professor or no forty for years or so now my fundamentaljob is developing and disseminatingknowledge and that by its very character iscapacity develop and but as sweet as I can removefrom teaching formal classes at that the bad baccalaureate level to working moredirectly was protected area managers began to seethat there is much more to on increasing the effectiveness management it simply building capacity sheesh I’m there way back in the nineteen late 1980searly 1990s I at Todd a series of courses on them it’sunacceptable change as a visitor use management %uh strategy and I’m were clearly came from that in in myperception is that while many people engaged in no short courses manymanagers dat many am most of them probably never really went out and practiced I’m limits of acceptable change and I beganthinking a little bit at that time about well baywatch what’swhat’s wrong what’s going on here and over the last 10 years or so when I up because I really emphasize managerlevel I’ll up capacity development I startthinking much more about this and so what I have to say here is are is ok on some interactions I’ve hadwith my colleagues here at the University of Montana some colleagues arm at I universities in southern Africa or wetackle this issue look capacity development as well as acolleague with the Royal Society for theConservation of Nature in jordan so very much what I have to say is afunction up up those conversations ok thanks and um this is a particularly Lee importantissue because morning at the I’ll I’m major concerns we have been protectedarea management globally is trying to make I management effective and a number of studies havelooked at management effectiveness in the lastfive to six years and basically it come to that conclusionthat up only maybe third the world’s protected areas a thirdabout 200,000 better formally declared now only athird up those have are being effectively manage and as a result gives summer that some those findings saying me characterthe world as we experience it today we’ve become to feel the capacitybuilding is the fundamental building block to affected management that is by

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givingmanagers I Anderson protected area agencies andNGOs the all the skills up wall to work in the protected areas then their performance in actually protectingthem will be enhanced so it’s been seen as aas this fundamental building block it’s built upon a model up that kinda shit starts this way we infuse an individual protect area manager with things that we call knowledge that netbook courses been largely worlduniversity professors but also people in agencies and NGOs that their job is building capacity and has resulted in using people with that knowledge they automatically are now carpet in application of that knowledge I’ll I’m because up the fact that theyhave it now they know how to do things and then because they’re complicated inits up their performance in actually protecting other natural heritage valuesthat are present are are enhanced and so this is kinda the very simplistic model on which a lot of capacity building efforts havebeen instructed and in my experience it’s notworking very well this particular model and so Istarted asking again questions about why it’s not not working particularly well and it turns out ofcourse that capacity is only the potential for someone to do well to enhance theirperformance and I learned this from are individual amajority said cook who wrote a very interesting paper about sustainable development about almost got twenty years ago now and where he was saying asustainable development is basically about people and we can give them the skills butthat’s the only let go skill so is only a potential andthat is one of the keys that that we will see in shortly up to enhancing people’s performance andbasically people will perform well only under certainconditions and we’ll talk about that and in a few minutes so if capacity is only ensure and it’s not really enhanced performance then then how can we increase ourculture and so in again thinking about this anddiscussing this issue with with colleagues come upto this idea that there are four keys to unlocking manager performance and that’s what wewant to do we want enhanced performance managers wewant them to effectively take care of that providegood stewardship to the areas that are under theirdirection and authority and we need to think aboutthese forties okay so sorry are we all together onthis on yeah I’m hearing your yeah okay so these are the cheese that that I see are are really need the first key isdeveloping critical thinking abilities within managers hugging for this is that we live in a world that is changing changing very rapidly attimes at with all differ horses a change whichcould be another webinar to talk about those things butthings such as climate change things such as change in governments things such aschanges in technology and and changing public values and in thatworld leaders because the change there’s quite a bitabout certainty there’s quite a bit up complexity and the first thing we need for managers isis an ability just think critically about what’shappening in their protected areas and I the forces that are affecting at theprocesses that are going on within that and to be able to reflectupon those processes make an evaluation have up good I’ll situational awareness skills you thinking skills I’ll are sense be able to make sense out of things thatare happening and and so on and that is nearly the domain up higher education ortertiary education for those euro in places where that that’s what it’scalled that that’s the domain generally at universities and collegesis not just imbuing I’ll students with fax to get them help them to assistthem in their critical thinking skills youknow it’s not just a hypodermic needle a good shot situation where we injectknowledge into a person and they automatically do better we we have to really are helpthem develop these particular skills in that traditionally nights argue stilted today is the major domain higher educationokay sheesh up a second or not thesecompetencies as the competencies that we normally think about all we talk aboutto ask you about Mike his competency in the development ofconceptual and physical skills we need people whoknow how to do things whether it’s I’m using a double box of horror clear out a trail in an Americanwilderness whether it is tracking animals with some radio collars on them whether it using aGPS or developing a GIS system or developing aninterpretive program we need people who know how to do things either got those things being eitherconceptual or in a physical way and this is in the focus restraining has been thefocus up a lot attention incapacity developer she and again I differentiatebetween training which is the acquisition the transferhywell ok but skill from one person to anotherand the critical thinking which is more in the way education critical thinking deals morewith why we we are doing something and thetraining deals more with how we can do something so I hopeyou understand that the EU you get thatmessage Ron I’ll I sorta do I’m have also I’m stuckon the idea the difference between the criticalthinking about training and the actual practice it sounds to me is that people are beingeducated and being trained but they’re not putting this in dapper okay well we’ll get to that in in just a moment okay so I think we’regoing to see where you’re going with this yeah so um with this is the second key competency in conceptual and physicalskills and you know we have I am a trend tohave competency-based training and the problem with that are is that it often does not includeimportant critical thinking activities and and development and leadership andthings like that deal deals more with how you do six okay so the third aspect of this isdeveloping confidence in making decisions okay so if we havepeople better educated didn’t think critically theymay have for example because where all this is tourism inprotected area specialist River talking me out ability to think aboutwell about to the kind of is that ourexperience or training pursue are trying to offer in up protected area so we might have thatkato I critical thinking up well with them in terms of sorting out yesand then they may have day cock physical skills at theconceptual skills to design say us system a management within their Park or protected area offer those but they may not have the confidence inmaking decisions by competence I mean some kindaassuredness that high as the protected area manager up and making the right decision and developing carpet confidence is not something we normally think about are in capacity development programs weusually think said mainly about the physical andconceptual skills are sometimes will think about criticalthinking ability carpets is very important in making decisions and yesterday I wastalking with some college for example about a majorissue on our public lands in the United States for it lands that are primarilyundeveloped um and I’m a we are on the road it and is the management of fire and there’s been a great a change inattitude sir %uh and and in the science fire inWestern landscapes up the United States and basically wenow recognize that fire natural fire xoxo has helped shape his landscapes andwe have to restore those but many managers are risk a burst and if they have a fire oKwhat’s a lightning-caused fire start they may want to put it out when indeed the right decision would be to let it burn in part of the reason forthis is that they are they don’t have a car next making are decisions because theirsupervisor above maybe you August in a negative way or as for one reason so where do we getthe confidence in making these decisions will partnerwith horses by experience but a large part of it Mb can bedeveloped for using a community of practice in a communityof practice is from a voluntary association ofpeople with similar interests shared values they’re confronted with similar kinds ofproblems net they work together in an informalway in sharing their experiences andthinking about how I how they would respond in a particular situation so we can develop competence in makingthese decisions by for example a community practicerewarding sheesh people decision-makers family orinformally up when they do make the the decisionsthat lead to more effective project area manager she okay so that’s that’s 30 to this take my just caught alternate second yeah what I love this idea %uh thequestion that I have is to what degree are the community orpractices long-lived and the fact that there are always a more a variety of opinions about someof these issues right you know you’re certainly going tohave a number of people and learning people being able to say yes a into the fire management used to pursued down this avenue but your nodoubt going to hide other people arguing a different way if not listspecific example and others are how do you how do you are engage people in OK 00 bring people in and developing this community ofpractice over the long term that really allows up people to develop the the sound practices are a park management angus is an excellent question becausethis is above the the three keys I identified sofar this is probably the weakest war I’ll managers I’m just thinking now other managers sayin place called the Steens Mountainwilderness which isn’t Eastern Oregon in there USO outstanding protected areaX maybe a hundred thousand or so hectaresinside this person is all alone me okay from you know certainly there’s theformal bureaucracy but that’s more or less a hierarchyyou’re giving and taking orders from so that person is probably going to be risk first simply because they don’t want to gettheir wrist slapped for making a wrong decision and so I’m we have to develop the mechanisms pic get to joining people together in acommunity a cracker since ok your networking like at a conference isvery important in developing I’ll this kind of community of practicebut it’s going to take someone with some time to get people together to be able to have discussions about thedecisions that they have to make and the criteria they use to makedecisions one way or another the consequences of that spread this experiential knowledge themanagers have around it’s going to community practice is not really a I don’t think it can be reallyestablishes a formal organization its people who kinda ontogether because they have similar work values and and priorities and I who see that they they need to get inputfrom other protected area managers so I’m run you’ve asked a good questionfrom many of us don’t have much time inorganize a community of practice right now release the technology isthere such as well experiencing right now to to enhance the development of a community apractice next that’s one reason incidently behind thattourism in protected areas specialist group in W CPA is for it tobecome a community of practice and we will enhance setup course at theworld parks Congress coming up in a couple weeks sheesh doesthat help brunch it certainly doesn’t is a topic that youwere darker you know answer all the questions about in 10minutes so right well network while you’re at it theywill come back to this number to I really would like to come back and andtouch upon this perhaps an hour later hang out as well it as I see it there are people who justlove to go to meetings and they will keep a network going forfor their own personal reasons while everyone keep on dropping out i’ve seenI think far too many examples where the community a practice starts with a verynoble cause really good work and it justdisintegrates and the question is in a question isbuilding really productive and effective group and work you have some people who are able to gettogether and make some meaningful changes that transform everyone right yeah um the come you know you have certainly have tohave a champion and you have to have people with the time %uh the motivation they must see valueit making contributions and sticking with it and incidently I’ll I’m going over eachof these four she is very briefly as you know it’spretty much an abstract level is more of an introduction many thananything else so sheesh um yeah we should come back tothese Google Play please go ahead and I thatgreat by the way out we have five yours and you faith among them UK arereminding people like you have questions please ask them and we will get to them your Mustang that during this hangoutwebinar yeah okay so the last from cokie is working with within and enabling environment and basically this enablingenvironment is our organization our organization that employs us %uh that organization for us to really to I haver you know work well have enhancedperformance we have to be in powertech and not to do that and what I mean hereis that we have an organization separate Cowlitz air or mistakes I’ll focuses on learning from those aorganization that im that establish is truly a up culture outlearning organization that provides the time %uh handled leadership to encourage itsemployees to enhance their skills the criticalthinking even to work with and a community ofpractice and you know organizations um often are are that death %uh any capacity development program ifindeed they don’t provide incentives for people to do well who made decisions that will that lead to protection of the natural heritagevalues that that are within their from an organization thatempowers its employees to do things it to do theright thing empowers them to have the power over other people power with up to work collaboratively inside and outside the agency up oftentimes that but the people that we work with may noteven be with him same division the same region I’m may not even be within the sameeighty are the source both good ideas and resources and so on so we have to inpower managers to work with them and we have came our managers if they at is to give them the time and developmental resourcesneeded to give to enhance their values and theirbeliefs about protected areas and I’m are yeah ok whatever and work ethic and soon so we need an organization that creates the Sun enablingenvironment so people will do well we have examples in a corporatestructure organizations I think I’m Microsoft might be one of those are Google might be another where there’s in tremendous created energy that isunleashed when people work with an or and environment context that is encouraging and providesincentives at the same time I know that in workingwith some managers on in capacity development thetraditional skills and things like that they go back to their jobs in theresupervisor feels threatened because these newemployees have skills that the supervisor doesn’t have the supervisors worry that those here that those new employees or theemployees came back to a trainee will now be I am moved upward promotedwithin the organization or were the supervisor so that means wehave to have a culture within the organization that as much %uh are more supportive learning and doing something inrecognizing enhance performance so those other I’ll the four cheese and and just a couple of slides to concludewith a test I’m were what this requires if we reallywant enhance performance requires we take anintegrated approach that is we need to an organization needs tothink through he’s forced she’s the critical thinking the how to skill development be community of practice and then it has a look inside itself ask ask itself so are we creating a culturelearning so all that you know in a staff development program has to betaken into account I’m we particularly need havecoordination between training and education providers up you know if if you are interested and staff are interested in a search and rescuetraining you will go to my classes that a speech in recreationtourism planning you would go to some kinda training institute to provide that the education provider might the up a helpful and thinking criticallyabout the kind you search and rescue system where might beappropriate word might not be appropriate other issues that come up but so that means we need to havecoordination between training and and education you are systematic kind of program sheesh and we and wehave to have organizational leadership that is the the the decision-makers the leadersof the Organization have to work hard to create a context that is conducive to peoplelearning and application oh that learning kept thinking critically to askingquestions that may not be the most appropriate a leader mightthink but being able to tolerate those evenencourage their so they can move forward and then we need to work acrossboundaries in and here is out what I mean is that wehave academics we have training in institutes I we might have are community a practice that includespeople from other organizations %uh sheesh and mighthave some other types apiece I’m you must we must be able to work her crossedthese organizational boundaries in addition to the normal had a geographical or politicalboundaries at work yes sheesh so enhance performance today basicallyconclude mean several things one one is that we will have more effective protectionor natural hair it will move that figure 1 30 the protected areas beingmanaged effectively up for maybe in ten years its 50 percent or maybe even higher net means that it means from out terrorism area we willhave better visitor experiences and these are important because it throughvisitor experiences that we girl the political a motivation and thepolitical support protection %uh natural heritage and and it alsomeans that we’ll probably have much more viable communities that are that have astrongly each with a protected area so that yourtrip ultimately I think trying to you Chi Inc this enhance performance so I i want to thank you for for listening right now house hopefullythis is hasn’t been too long over a briefing on these four cheese ifyou’re interested im are looking at reading some sometimes provocative I’ll essays on protected area management andplanning your welcome to visit my blog here at at at cast flower ask flower which is in the lower righton your screen is second flower to come out in the springin western montana to me it means and emergence up newideas and new paradise up manage so com wrong I will turn it back to you for right nowok and if we have any questions we’re certainly willing to take that thank you very much the complete thankyou very much a what I’ve what a solid foundation forlooking at how to make protected areas um worker taking theirmanagement re: so quick question that Asian placehow do you get the one-third are protected areas being up effectively manage yeah that’s soresult of a series of studies a group of people lead by I’ll are person’s last name scientistsby name leather into on from better study thisthey have querida lot of different countries andtheir asks you know about your questions about they’reprotected area management and how well its going in atiny bit have accumulated this up so it’s and probably even athird is probably very optimistic I’m so wehave you know this is if we go back a wayswe’ve all heard the term paper parks and I this is your week or we could identifyto a protected area Richard drawn a linearound it we never do anything with it and so this is getting at that idea that what we went through all this worksheesh job which is usually political in thepolitical setting to draw the lines designate a protectedarea because that it and then we never manage it and go with potential loss %uh the natural heritage values contained withinit show so we need more effective managementthat’s what the curb so there particular studies well it works out acourse %uh the one-third a is that part about with that personacademic study that thats I double yes right I don’t havethe citation with me right now but yeah that’s that’s so cited I’m actually from in now II published an article couple years ago in parks the IUCN publication parks on are looking at the AG targets forconvention or via our of Biological Diversity and I cited in that particular are manuscripts aswell as that we’ve got a big job ahead of us in terms getting more effectivemanagement and this and chance performance is whatwe’re looking for that one a a set probably a larger she’s yet another big area is kindainstitutional level to the institutions have the legal authority to deal with protection and other one ofcourse is in the budgetary area giving the resources to protectarea managers to are do the protection is needed really unless we have people on theground boots on the Graham doing the rightthings I’ll those others are going to have thekind of impact a good day shit my period and I get myquestion is a it goes into are the development work the IUCN according to green list youknow do we know the parts that are being managed effectively yeah yeah yeah and ish I you know they’re developing the screenlist again based on I think a series of up questions that H our mailing to use a national orindividual park managers I really not too much aware me sacked procedure for doing X but what are the questions might be thequalifications of the managers so show charm she yeah I missed you so staffdevelopment program saw should be interesting to noticefigure out how where evaluating perks a now and into thefuture you know we if you want to make animprovement up 50 percent being being effectively manage themagain how do we measure that and how do we you know keep track of it needed II as you know I’m a big fan of the socialweb in and it easy to see up into the top 10 attractions accordingto TripAdvisor a it easy to see the top you know thetop selling books are from Amazon or chrome in New York itthat matter and again you know what parks are doing it really well your and when there are obstacles and you right now I’m I know I’m lookingat you Australia I’ll the the contentious at mister that is permeating I’m well the parks and wilderness areas and inAustralia you know the record just came out this week that the AustralianAcademy of Sciences with early dismissal above the Australian Government’s program tosave the protect Great Barrier Reef right effectyou’re too little too late and you’re the and this and this is where you’renot doing that it’ll me to the question going after that tothat community building I there too desperate there are twodisparate group here in many of these parks arm you are the group great now that yourright now it wants to privatize and and develop more industrywithin the park’s and the people that want to protect theyou the conservation and biodiversity aspect of a car how do we how do we bring good peopletogether in the is there a way a I’m creatingthat community well i’ve not sure in a case where there’s um like dredging and neck and a saying in buyings it’s going to be possible to bringpreservationists and managers and miners together because if you have a mining epic grade open pitmine you don’t have a park him a place in August it’s gone I’m but there are places I i’m working withthough parking Eastern Europe level going tothe name right now I’ll which has I’ll are a high-level a visitor use and the visitor uses so high at while the park itself characteristics BC lots love favorable comments blog TripAdvisor management the is receiving lots ofnegative comments so the park managers want to dosomething to change the situation but on the other hand the the Ministryof Tourism sees visitation as important to you bring inforeign exchange and here I think there’s an opportunityfor people to work together sheesh from to come to some kind of way we can man each visitors much more sensitively carefully and atthe same time we change the economic contribution about while for exampleweekend provide alternate ways for people tohave longer likes to stay this particular are average like to stayfor a visitor in I’m there in the park is is about one night sheesh I am but butthere are a lot of other things to see and do around the park that we might be able toextend that like the Stay to tonight’s or maybe theaverage we go up to one and a half and consequently you have an increase inspending recall has to be done and in a careful Ryan are probably at aregional scale and with managers who are well trained and sensitive andcarpet and about how to work with the community and with the terrorism up people to help them see you at hi visitor use is having a negative impact on thequality of experience visitors are at it if we get par was a bad reputation pervisitor experience quality that that’s the deathof their tourism industry well well I hear ya at it in thequestion i going back to how do we G take how do weabout with that I it’s not going to occur on Tripadvisoryeah are currently are there any otherpublicly transparent a mechanisms to to find out the participation numbers and theimpacts met and seems to be public yeah well we can make it public and we can dothings such as doing really good studies are visitors infinding out the kind you what you know what motivates them tocome to our I’m not talking about just are you satisfied that’s a very superficial measure but you know what a know what are yourexpectations for that your visit to this park were used what do you want to see what you want toexperience and then how close are we getting are we we being a manager are we gettingto providing at and then of course are yourexpectations even appropriate for up for this particular are andthat’s something we have to really research very carefully for example if we go to read of French restaurant I we would expect you to have French cuisine sir if we go to aFrench restaurant with the expectation that we’re going to have german cuisinewe’re probably going to be disappointed sheesh I’ll but our expectations are not really adequate your procreate aboutrealistic and yen are realistic and often I thinkwe’re in that setting in protected areamanager but sheesh this is where up %uh corporations such as Disney really exceland I’m not saying which are Park into a at Disneyland but I am saying that theyhave figured out their market very well arm and Ave may keep track 0 are show what’s happening I don’t we have daily not hourly in their particular part tomake sure people are happy and that their that the park is meeting thereparticular expectations I you know I was at from Ecolodge and in May in the a Brazilian Amazon and had a nice discussion with the orderthat law in which she he tracks comets not only me on the little comiccarden in there hotel room a large group sheesh also on Tripadvisor he cocky tracksthose comments every day so he has immediate feedback as to whether or not he is providing thekind you experience is clients or and now not every park canafford that but every part can start thinking moreabout what’s happening to its visitors harry and I think your you’re onto something there that minutesto be articulated a better for park managers in thequestion is oh what are the key back Mattconnections to listening to the public and you’relistening to visitors listening to local and to make sure that those avenuethey’re open for an and that’s where are go that’s where the critical thinkingcomes in so okay asking questions as you walk Huimanaging is parked for you know we really don’t manage it foreverybody manage it for people who have interests andmotivations compatible with all arts hurts she so Hui Hui managing artworks what kinds of facilitiesinfrastructure interpretive programs and managed todayneed so that’s all the critical thinking the week training gets into will now how do we provide that say aninterpretation up programs or are as well we might up want to develop a particular questionnaire or visit ourstudy would help provide feedback and thenworking with our community our practice we get some really good ideas on how todo that and then we have to have aninstitutional environment it’s really encouraging to find out allyou know what we screwed up we’re not doing so well weneed to improve our practice sheesh from and thats tough for a lot oforganizations your better to have that attitude sheesh well never that under selling the point while heywe have a question and a comment from you by and ironically it st-pierre comingout first about how do you pronounce your place lastname loony back okay as far as I know sorrylow are you fail you that’s that’s up or we as in which iscolumn UK shock you were gonna get you into ourhangout soon you look UK and up Steve in your opinion which key is inthe greatest efficiency %uh it any difference between developingcountries versus developed countries I am okay so that that’s a tough question to addressUK but thank you for asking it I’d say generally in terms of the wholeidea capacity development I am the community of practice idea I is not implemented up very well and ron you’ve identified some respects she’s when part makes I’m still kinda recoveringfor a brief call so I think the community of practiceidea your excuse which for I hope this doesn’t sound too bad well Idid yeah um to meet a good drinking water please please from integration up higher education withtraining I’ll and then Kevin all OVA are not very well articulated areimplemented I guess and then the organization I think in I’ll developing countries probablythe strongest element to this above these four keys is actually thethe training component you’re building a competency a physicaland conceptual skills and I think that’s that’s the because we tend to see that’s that’s theobvious deficiency people out there on the ground don’t have theskills to do thanks amazes me actually that one we talk about capacitydevelopment we never bring in university professorsare very rarely to talk about critical thinking skillsthat often not part are not perceived to be part ofcapacity I’ll sheesh that community of practicelikewise is is something I don’t think we’verecognized too well as being part of an integrated staffdevelopment program so you fair hope that helps isn’t what are the challenges a the lack of continuity you might bring aprofessor at you might bring an expert on but they’re there for a day there thereare two days and the expectation is that again you have a hypodermic needle approach to knowledge and and it justdoesn’t take right yeah so a.m.You know I’m asguilty are probably more guilty than anybodyelse in this I’m kinda saying we we do have these one of kind of course is increasingcations from she and most the time I it they’re more awareness building thethings I do is there more in terms of highereducation are continuing education and training other more awareness tolling but they’renot really among integrated into a larger chased after development program she soon this is i you know I mentioned at the conclusionmy cock with the slow these four cheese all have to beintegrated sheesh you know they all have to work togetherand that’s world that’s what we need to start thinking about was how we put together integrated program it enhances critical thinking it buildscarpet at sea the yet use managers a community ofpractice to work with networking after the training and thatcontinuing education occurs can thank the organization itself has to be willing and ask to encourage aculture of learning she so it all has to be integrated and aone-off one week recent Asian %eh or very good I can see why I am struck most and inthis presentation by then up by the idea but community of practice %uh mostly because the people that livescene talk about that before you know just failed time and time againperfect but up you know I love the idea I justabsolutely love the idea really it make sense on so many levels and thequestion is to what degree it’s a kinda this shallow superficial yeah shell it that means whatever the people who are managing the park say it is and doesn’t allow for one evolution and transformation andsecond doesn’t allow for out liar opinion yeah it would be the NAP the the examplethat I would get this going back to Mexico and the monarch sanctuary um you know the the monarchs the the symbolin North America and so much has been said in the past twentytwenty-five years about the importance of the Monarchs amber fragility of the species and a lot hasbeen said about the value of tourism yet there’s absolutely you know negligible amount ofinformation in English about how to visit the area and and I’m you know I have myfifteen-year-old article being one of the most up today articles in English about themonarch sanctuary of how do we you know again how do we worktogether to promote responsible visitation area how do we using a different language English mycase are you know participate in such acommunity I II see the idea I don’t see it inpractice and well it’s going to take anorganization that realizes that that that is in a core tomention its staff development is to encourage that to provide some time for staff this is difficult because as we all know protectorates areasgenerally are re understaffed but we don’t have this I’ll and we don’t I’ll encourage a dialogue debate we’re not going to be on the moverespectively Ford and in the 21st century we you know that sheesh out-of-date anarab guy log comes often come to new ideas so how do we getthis translate you know at City Hall of you knowsomebody at some point with using critical thinking is to stay youknow what our visitors are English in our interpretive programs in Spanish we needto figure out a way to to reach that sheesh and you know thisis this problem is as true here in the US as it is anywhere elsewe’re not any earlier air Marquis in terms ofdeveloping a community of practice we know maybe maybe the trouble or thequestionnaire that we take community when it really is much more a collection of communitiesreject well that could be true too yes you know we talk about you know mexicoand upper certainly there’s no information in English but you know the same can be said in theUS you know to what degree do we have the information in French and German and Spanish are and again kudos to the park could do itGrand Canyon yes you can read and ask when you all are francais I’ll but what about Japanese out order I just the other night on on our television station there wasup I’m an item about the the state of Montanawanting to track visitors from China well if we’re goingto do that we have kept things published in Chinesewill back to happen restaurants that offerChinese food sheesh Bob you know I’m or I think orthe same genuine Chinese the talking about thelocal cuisine right yes something yes we becausethey’re not going to be with their group leader all the time sheesh so I and then the interpreter brochuresaid Glacier National Park or yellowstonewould have to be she in Chinese as well I’ll so from United again it has to be more andmore integrated and that’s probably one of the areasthat were failing very well maybe if you died deeperunderstand what’s not happening it causes up it is these individualsilos that we all work with their call organizations and we have anotherquestion for me OK I’ll and a again you pay lower later onwe are gonna drag you into a hangout I’ll that she what do you see what do you think the Iwhat do you think I you CNN is doing well and not doing well in fostering acommunity of practice well well in one sense I think I you seean I is trying to develop a community ofpractice I think you know that the meetings and WCPN theworld Commission on protected areas in our individual I’m I’ll specialist groups like thetourism one are indeed communities a practice it so maybe not use that particular terminology but by getting peopletogether such as the world parks Congress that’s coming up and you say I hope catch hope to see youthere sheesh I’m well I know I will see you there becausewe’re going to be at the launch email or the best practice guidelines Ithink those best practice guidelines are an example %uh how you FAQs one of the editors pullthem together with what you pay 160 differ authors orsomething like that parents in itself is a community ofpractice she so I think I you see an does that up in a sense very well sheesh and what gonna do well all your DISH you’remaking me walk out on thin ice a right I think a sheesh I thinksometimes I you see and probably take some moreconservative approach enter true it how it organizes thingsand or have a hierarchical kind of approachso way when indeed we need maybe moretransparency we meet me maybe more dialogue and ofcourse those things take our gang and when you take time that meansmore resources have to be devoted are cannot to encouraging that dialogueshe up almocar all answer the question and Ii make make my petition I would love to see the IUCN part people participate inGoogle hangout are there there seems to be a greatexpenditure and having meetings and going to different places them at how tovalue but a eyelid certainly and bite you okso and colleagues to join us on a Googlehangout and/or ok strong conversations just like thisright every have a discussion with some other peopleare you seeing yes sheesh weakness you know yesterday I wastweeting one other words it’s kinda coming up all it’s been around for years but it’scoming up again a virtual terrorism and it’s the use ofthe Internet to shore workplaces are and how to travelit can be as simple as a hotel concierge using his are you know smartphone saying you know themup let me show you the room right right yes and it can you there or can be theperson and I in a canoe within is a Google camera never are broadcasting forpeople who are home bout yes a you know it it caneither replace tourism work in a bet and a compliment her some yet but you know when we’re seeing Bridgewater-ism really take off all overseeing the Google map so the GreatBarrier Reef Grand Canyon %uh I just think that thenext 20 years are going to be so exciting and ensureso you know showing what what what isavailable in parks showing up it certainly the problems and some other causes for concern and York we can see if my these things online and then have the opportunity tovisit yet I think that an that combination issomething that you were in a once in a generationopportunity to help well exactly right just think about theadvancements in technology in the last seven or eightyears show the development smart salts and and what they can do arms and and we’reonly at the beginning a up this I think the technology anything will increased be demand forvisitation to protected areas and are particularlymanagers ready for this will they have technology their in there Parker protected areas tosupport sheesh I’ll what this and you know and when welook generationally yeah you and I’m particularly myselfwere were we’re not the strong generation honestcommunication technology it’s a people that are 20 and younger that aregoing to be using yes they’re going to be using this inmany different ways ways that we don’t even think about now so are we going to beprepared or that technology you know in recentlyin the United States and willingness there’s this debate what will the week should be allowed cell phones inwilderness and I’m not talking about putting cellphone towers in wilderness just for those who you are out their way beconsidered but many wildernesses are within the range a cells and so I’ll they these many the willingnessmanagers seats also poses a threat to an experienced rather than as a way that can concoctcompliment or enhance a person’s experience so it’sgoing to take a different mindset as well when it comes to technology and you know how can we build a betterexperience by using the technology rather than opposing it it because it’s going to Cox so how dowe how we work she is is an important question I thinksheesh you know a brief shout out to MartinLoker are looking for Steve I love you herder you could postyeah right are but you know this gentleman andVictoria in Australia has said created a whole system in which he putpost up on the trails in protected areas and askpeople to set their camera are are on the post and take a picturebetrayal at in this way he’s created thesetime-lapse a reviews a the park maintenance so the trail maintenance I’ll and againyou know there are things we can do in real time there are things we can do tohelp later are there to so many options that thatwe have question is being clever enough andfiguring out what makes sense in terms of grid I’ve concert right ep again that’s wherewe need managers to think critically about was to evaluate to be aware ofwhat’s going on are okay okay well you pay expenses banksI’m gonna and banks a extend my thanks to everyoneout there so steva I really wanna will would like to thank you for doing thatalthough azo as a webinar I hope you can do more arm so many things to learn from you Iyour presentation yeah where we’re having fun doing thiswidow ok to do more if they are lying we’regonna stop the broadcast here thank everybody for watching comments arewelcome I’ll be updating the show notes withsome of these links and stable cement or via there in Australiayet okay take care buddy

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